SayMelo — DaelVista LLC
You can request deletion of your SayMelo account through the in-app Delete Account & All Data flow. This page explains the available request methods and the difference between account deletion and Google Play subscription cancellation.
Before you delete
If you have an active Pro subscription, manage or cancel it first through Google Play → Subscriptions. Deleting your SayMelo account does not automatically cancel a Google Play subscription. Handle subscription cancellation separately through Google Play.
Steps to Delete Your Account
Account deletion is available to signed-in users. If you have never signed in, local data may be on your device and a temporary guest session may also exist. Use Reset All Progress to clear local learning data; contact support if you need help determining whether a guest session exists.
Manage your Google Play subscription separately
Open Google Play → Account → Subscriptions → SayMelo. Cancel there if you want to stop renewal. This step is separate from SayMelo account deletion.
Open SayMelo
Launch the SayMelo app on your Android device and sign in to the account you want to delete.
Open Settings
Open Settings from the profile or account area in the app.
Select Delete Account & All Data
Choose the in-app Delete Account & All Data action and review the confirmation information.
Confirm the request
Confirm the deletion request in the app. We process the request under the account, storage, security, and legal requirements that apply to the relevant records.
What the Request Covers
Deletion is intended to remove the SayMelo account and associated application data that our systems are able to delete. The categories below describe the intended scope without promising that every record is erased instantly or that third-party systems delete information at the same time.
| Data Type | Possible Location | Deletion Treatment |
|---|---|---|
| Account and authentication information | SayMelo service and authentication provider | Application records are deleted by the server-side flow; the authentication account is then deleted |
| Account-associated progress and Practice data | Device and/or SayMelo service | Deleted by the server-side deletion transaction where stored in the account |
| User-generated AI or speaking inputs | Transient processing and/or service providers | Processed under the relevant provider and retention terms; not promised to disappear simultaneously from every system |
| Reports and content-quality metadata | SayMelo service | Account-associated report events are deleted with the application data |
| Diagnostics, security, and financial-operation records | SayMelo service and service providers | Some records are de-linked rather than deleted and may be retained for limited operational, security, fraud-prevention, financial, backup, or legal purposes |
| Google Play subscription and third-party purchase records | Google Play, RevenueCat, and relevant providers | SayMelo does not cancel Google Play or control third-party retention; matching RevenueCat purchase-event records are removed by the server flow where applicable |
| Local device data | Your device | Cleared after the server confirms deletion; guests can reset or uninstall the app, and device backups may follow provider settings |
Important Consequences
- Account deletion may be irreversible. Review the confirmation screen before submitting.
- Account-associated progress and other data covered by the request may no longer be available after processing.
- Deleting your SayMelo account does not cancel a Google Play subscription. Cancel it separately in Google Play.
- Some limited records may be retained where legally, securely, financially, or operationally required. We do not claim that every record is retained forever.
Never Signed In?
If you used SayMelo without signing in, local data may be on your device and a temporary guest session may also exist. Use Reset All Progress to clear local learning data, or reset/uninstall the app. If you are unsure whether a guest session exists, contact us.
Can't Access the App?
Email support@saymelo.com or privacy@saymelo.com with the account information needed to identify the request. We may need to verify ownership before processing it. We do not promise an exact completion time until the request and the relevant systems have been verified.
Please do not send passwords, payment-card details, or other sensitive information in the email.